Shipping Guide

At Soul Sex Doll, we are dedicated to giving you quick, secure, and discreet shipping for a smooth shopping experience. We value the need to have your love dolls delivered quickly and in an undamaged condition without compromising your privacy.

Our company works with dependable shipping carriers to package items correctly before providing customers access to tracking services. The Shipping Guide delivers complete details about product ordering together with shipping timescales and delivery operations and customs procedures as well as tracking system options. Should you need help our company provides 24/7 customer support through our dedicated support team for assistance.

Placing an Order: Step-by-Step Process

Soul Sex Doll’s procedure to order a sex doll is straightforward and safe.

Steps to Place an Order

Select the doll - Browse through our site and choose a doll that fits the need of yours.

Customize your doll – with the choice of color of skin, color eyes, wig type, etc.

When done, add to cart – When you choose the product and your wish is complete, sell to the shopping cart.

Checkout & Payment – Your shipping information and paying securely.

Email Confirmation – After order is placed you will receive email confirmation.

Custom Dolls – In the case of custom dolls, there will be a production video that will be sent out for production and approval before shipping.

Shipping and tracking - Upon shipment, you will receive tracking number to track the orders in real time.

Personalized dolls manufacturing takes 3-4 weeks, and about 1 week shipping from manufacturing.

Free & Discreet Worldwide Shipping

Most of the countries around the world, we provide free shipping on sex dolls. However, some regions are very restrictive about the importing of sex dolls, so that we cannot deliver to those regions.

Restricted Shipping Regions

The rest of the world permits the sale of sex dolls for the most part, while a number of Arab nations, Muslim majority countries, and some US, UK, Australian and Canadian states prohibit or control sex dolls of a childish appearance (based on height restrictions).

Our company values in principles of privacy and confidentially. We package our orders without any information about contents in an unmarked box that will be delivered by our company. Under unmarked plain packaging, not only is the package not marked, but it allows for handlers as well as couriers and third party recipients unaware of what is contained within.

Production Timelines

The production time varies depending on the material used in manufacturing.

Material Type	Estimated Production Time
TPE Dolls	1-2 Weeks
Silicone Dolls	3-5 Weeks

There might be a slight increase in production times, especially for the holidays (i.e., New Year, Christmas, National Day and Chinese Spring Festival) as well as unexpected events (such as natural disasters).

Estimated Production Time by Brand

Brand	Standard Production Time	Additional Time for Advanced Features
WM Doll / YL Doll	15-20 Days	Implanted Hair: +10 Days, ROS Mouth: +30 Days
SE Doll	15-20 Days	Auto-Blowjob: +15 Days
Starpery Doll	35-45 Days	Implanted Hair: +10 Days
MLW Doll	20-25 Days	-
Zelex Doll	30-35 Days	-
Fanreal Doll	35-40 Days	-
Irontech Doll	TPE: 10-15 Days / Silicone: 30-35 Days	-
Funwest Doll	10-15 Days	-
Sanhui Doll	30-35 Days	-
CST Doll	30-35 Days	-

Shipping Timelines

In-Stock Dolls

Processing Time:2-5 business days after payment confirmation
Shipping Time:6-12 business days, depending on location

Custom-Made Dolls

Processing Time:Varies by manufacturer (typically 3-5 weeks for production)
Shipping Time:Dependent on shipping carrier

Estimated Delivery Times by Carrier

Carrier	USA	Canada	Australia	Europe	Global
FedEx	8-12 Business Days	-	-	-	-
UPS	6-8 Business Days	6-8 Business Days	7-10 Business Days	7-12 Business Days	-
EUB Post Service	-	-	-	-	20-30 Business Days

Customs Fees & Import Taxes

Regions with No Additional Charges

We provide free worldwide shipping with no hidden fees for customers in:

USA, UK, and EU– Taxes and customs clearance are pre-paid by us.

Regions with Potential Import Taxes

In Canada, Norway, Australia, and South Africa, import taxes may apply (typically $100-$150). We offer to cover up to 50% of duty fees (up to $150 USD) to ease your burden.

For Asian countries, such as Japan, Taiwan, Malaysia, Singapore, Thailand, and Indonesia, most imports are tariff-free.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package using the following links:

Carrier	Tracking Website
FedEx	www.fedex.com
UPS	www.ups.com

Shipping Modifications

Change Shipping Address

Shipping will be confirmed before sending.
Contact us immediately if you have an address change requirement after shipping.

Modify Delivery Date

Contact the courier to find a more suitable time to have your shipment delivered.

Pickup Option

Pickup is available at your nearest FedEx or UPS store.

Possible Shipping Delays

The key weather events including storms together with floods and earthquakes may create delivery delays.
Stops at customs departments push out delivery times.
National holidays lead delivery services to restrict operations or stop all deliveries entirely.
Government-approved trade policies tend to affect delivery duration.
Shipping delays can stem from strikes or accidents along with shipping carrier issues.

Problems with Shipment

If you have any problems with your order, please notify us right away.

Common Issues & Solutions

Issue	Resolution
Wrong Doll Received	If you can, provide an unboxing video (of the full doll, shipping label, and packaging). If not, we will replace it.
Damaged Doll	Inform the carrier and contact us for replacement or repair options.
Lost Package	Inform FedEx/UPS and us. Most shipments require an adult signature on delivery.

To find out more about returns, refunds or order cancellation, please visit our Returns & Refund Policy page.

At Soul Sex Doll, we value your satisfaction, quick delivery, and discretion. If you have any questions, you can always contact our support team at support@soulsexdoll.com.

Thank you for choosing Soul Sex Doll!