SEX DOLL FAQS

Welcome to our Frequently Asked Questions (FAQ) section, where you can find answers to a variety of common inquiries. Whether you have questions about placing an order, tracking its status, or making changes; are concerned about shipping methods, delivery times, and related issues; are unsure about available payment methods and payment security; or are a proud owner of a sex doll seeking tips on its maintenance, cleaning, storage, and handling to extend its lifespan and ensure long - lasting satisfaction, we've got you covered. If you can't find the information you need, don't hesitate to contact our customer support team.

Is SoulSexdoll.com Trustworthy?

SOULSEXDOLL operates globally as a specialist TPE and Silicone sex doll vendor that provides authentic sex doll products. SoulSexdoll.com is a distribution channel for WM, YL, and SE manufacturers. Special medical-grade components form our dolls to guarantee safe usage and genuine appearance. Our service provides individual customization features that enable customers to create their precise doll match according to their specific needs. Our company offers unbeatable online shopping services for sex dolls through our dedicated team of experienced professionals who value customer satisfaction above all else.

Is SOULSEXDOLL a legitimate business?

SOULESDOLL is a valid commercial enterprise.We are an officially authorized vendor of TPE and Silicone sex dolls. All the dolls we offer are 100% authentic, coming from accredited manufacturers. We maintain transparency in our business practices and provide authorization certificates from well-known manufacturers. Our products are of the highest quality, and we have built strong relationships with industry-leading brands. You can always trust that you are getting a genuine product when purchasing from us.

Are sex dolls legal to purchase and own in my country?

Apart from the Middle East and Islamic regions, it is legal to purchase and own sex dolls in most countries. However, you must always confirm compliance with local laws about adult products because specific regulations differ among countries.

How do I place an order for a SOULSEXDOLL sex doll?

You can easily order from SOULSEXDOLL. You can browse our broad doll catalog to review detailed descriptions and select the doll that matches your preferences. SOULSEXDOLL enables customization possibilities that extend across body type modifications and facial traits, as well as skin shade selection and extra accessory choices. The purchasing process begins with doll selection, cart addition, checkout, and payment selection. Your order will move into processing right after purchase completion, and we will ensure secure delivery to your location.

Will I receive any freebies with my purchase?

We provide several complimentary accessories as free bonuses for all our customers. Each purchase comes accompanied by an instructional guide and a wig in addition to a vaginal irrigator and a comb, together with a sexy clothing option. The SOULSEXDOLL experience improves when you receive all the necessary items to maintain your doll, beginning with the proper delivery day. Users can obtain these accessories without needing to pay more because SOULSEXDOLL provides them free of charge for your enhanced customer experience.

What is the order process like?

A smooth and uncomplex method exists for placing orders.

  1. Pick your desired doll from our available doll collection. Users have two options to choose between stocked items and designs they personalize.
  2. Select the modifications you want for your doll by examining the available customization options, which include body dimensions, eye and hairstyle options, and other select features.
  3. After adding your selected goods to your shopping cart, check out and complete the payment process. You must enter payment information during this particular stage of the process.
  4. We initiate production right after payment verification is complete (period between 3and 5weeks, depending on the doll type).
  5. The doll's completion marks the start of our confirmation pictures process, which leads to shipment organization.
  6. Once shipped, we send a tracking number, and your doll should arrive within 7-14 business days. If you're outside of the US or EU, shipping times may vary.
How long does it take to produce a sex doll?

Once you have selected your doll and confirmed your order, we will begin production immediately after receiving your payment. Depending on the complexity of the customization, the production cycle for your doll typically takes 3-5 weeks. During holidays (such as New Year, Christmas, National Day, and Chinese New Year), production times may be delayed, but rest assured, we will produce your doll as quickly as possible.

If you choose a “in-stock dolls” these products are already stored in our warehouse, and no production process is required. We will arrange shipment within 1-2 business days.

Can I customize my sex doll to fit my exact preferences?

Yes, most of our dolls include extensive customization choices available to our customers. The product features diverse choices between different body structures, skin pigmentations, hair shades, and facial and eye characteristics. We offer customizable options for precise features, which include a snap-in or embedded vaginal opening together with movable feet and other complex selections. The team devotes itself to making your doll match every aspect of your personal choices so you get a truly customized item.

What happens if I am not satisfied with my sex doll upon arrival?

Submit a notification about doll defects that arise before usage to our team within 24 hours after you receive it. We will determine a solution between repairing or obtaining a new doll based on how severely it is damaged. The buyer will need to pay the cost of returning the product. You can reach out to our customer service team, who will support you in resolving any customer concerns about the high-quality product we provide.

Are your dolls made from medical-grade materials?

Yes, the complete line of SOULSEXDOLL sex dolls has clear medical-grade specifications through the use of high-quality TPE or Silicone materials. Manufacturers select these products because they present durability and realism and maintain safety levels. The elastic quality of TPE matches human skin texture, but silicone stands out for its durability and convenience in cleaning. Each doll's material is free from allergies and toxic substances, leading to safe interaction for users.

What is the difference between TPE and Silicone dolls?

The cost-effective TPE (Thermoplastic Elastomer) substance delivers flexibility and an authentic soft texture. TPE dolls provide high flexibility that enables numerous sexual movement possibilities. Regular maintenance is needed to maintain TPE dolls' cleanliness and their stain-free condition. Unlike TPE or thermoplastic elastomers, Silicone is a durable and firm material. Sinica dolls are simpler to maintain, remain durable at high temperatures, and last longer than Thermoplastic Elastomer dolls. Silicone dolls also offer a more rigid structure, which some users prefer for a more authentic feel.

How do I know if the doll I’m purchasing is authentic?

At SOULSEXDOLL, we guarantee that all of our dolls are authentic. Our company secures products from authorized manufacturers while supplying authentication documentation to validate product genuineness. The dolls include a verification document that lets you track orders through the manufacturer. Guests can confirm our product's authenticity.

Can I buy a head or torso separately from the doll?

Yes, head and torso pieces, as well as hips and legs, operate as our separate parts for sale to customers. This option allows you to personalize your doll more deeply and substitute individual parts when damage occurs, avoiding the purchase of a brand-new doll.

What customization options are available for my doll?

Our customization choices include body shape, hair color, eye color, and facial feature selection. The choice of enhancements includes standing feet as well as removable vaginas, together with various skin tone options. Every customization choice is customized to give you the best possible personalized experience.

How do I track my order?

Your doll will be shipped, and we will email you a tracking number. The tracking number serves as your order reference, and you can track its movement through the carrier's website.

Can I order a doll with a built-in or removable vagina?

Yes, for most of our dolls, you can purchase dolls with either constructed-in or detachable genitalia. The removable option provides better maintenance accessibility, but the built-in option provides a more authentic semblance of physical reality.

Are there additional costs for custom dolls?

Additional expenditures might occur for custom dolls based on your preferences. Complex customization options, including custom body types, additional accessories, and specific features, will add to the final price amount. Our website provides detailed information about supplementary costs before the order confirmation.

What is the return policy for defective dolls?

We offer customers full returns for defective dolls that arrive in new condition and unused within 24 hours of receipt. Our policy for defective dolls includes appropriate solutions, such as either repairing or replacing the doll based on its severity level. We will help buyers with their return process, but the shipping expenses rest on the buyer's shoulders.

How do I get a refund if I change my mind?

Cancel within 24 hours: Refund within 24 hours after payment (95%). This refund includes a 5% cancellation fee due to our payment gateway’s non-refundable processing fee.

Cancel within 48 hours: Refund within 48 hours after payment (85%). Custom-made dolls are processed immediately, and stock dolls are shipped right away, resulting in incurred costs.

Cancellation after 48 hours: Refunds (less than 75%) will be made after 48 hours. No cancellations are allowed after 48 hours because the doll has already entered production or is being shipped, and significant costs have been incurred. If you wish to cancel after 48 hours, you will only receive a 25% refund of the order value.

Can I modify my doll after placing the order?

A request for modifications is only possible before production commences. After the production process starts, alterations are impossible. Confirm your order when you are satisfied with all customization selections to prevent any issues with your final selections.

What are the payment methods available?

The store offers PayPal, Visa, and MasterCard but also accepts multiple payment card options. Customers who want to pay through installments can participate in a layaway option that requires no extra costs.

What happens if I forget to apply a promo code?

The discount becomes valid right before checkout after completing the promo code application. Please get in touch with our staff immediately to receive a manual discount application after forgetting to use a promo code.

Do you offer any discounts for bulk orders?

Yes, our company extends discount rates to customers who order our products in bulk. Contact our team for information about bulk doll purchases and associated pricing details.

Can I see pictures of the doll before shipping?

Yes, we will provide an image verification of the final doll before sending it out for shipment. The picture review allows you to confirm your satisfaction with the final order's output.

Is there a limit to how much customization I can make to my doll?

The available customization possibilities are constrained by the doll’s manufacturing design and brand specifications. The team will assist you in selecting feasible customization options based on what is available while guiding the process.

What happens if the doll is damaged during shipping?

Contact us right away if your doll arrives damaged. Our team will help you with either a return of your product or a repair or replacement of your doll. Additional care goes into our packaging process to protect your doll from arrival damage, which we will handle if such an unlikely occurrence happens during delivery.

Can I visit your showroom before making a purchase?

Warehouse regulations prevent us from allowing customers to visit showrooms. However, we will provide extensive doll photographs when you request them to help you select the right product.

ORDER INFORMATION

Is SoulSexdoll.com Trustworthy?

SOULSEXDOLL operates globally as a specialist TPE and Silicone sex doll vendor that provides authentic sex doll products. SoulSexdoll.com is a distribution channel for WM, YL, and SE manufacturers. Special medical-grade components form our dolls to guarantee safe usage and genuine appearance. Our service provides individual customization features that enable customers to create their precise doll match according to their specific needs. Our company offers unbeatable online shopping services for sex dolls through our dedicated team of experienced professionals who value customer satisfaction above all else.

Is SOULSEXDOLL a legitimate business?

SOULESDOLL is a valid commercial enterprise.We are an officially authorized vendor of TPE and Silicone sex dolls. All the dolls we offer are 100% authentic, coming from accredited manufacturers. We maintain transparency in our business practices and provide authorization certificates from well-known manufacturers. Our products are of the highest quality, and we have built strong relationships with industry-leading brands. You can always trust that you are getting a genuine product when purchasing from us.

Are sex dolls legal to purchase and own in my country?

Apart from the Middle East and Islamic regions, it is legal to purchase and own sex dolls in most countries. However, you must always confirm compliance with local laws about adult products because specific regulations differ among countries.

How do I place an order for a SOULSEXDOLL sex doll?

You can easily order from SOULSEXDOLL. You can browse our broad doll catalog to review detailed descriptions and select the doll that matches your preferences. SOULSEXDOLL enables customization possibilities that extend across body type modifications and facial traits, as well as skin shade selection and extra accessory choices. The purchasing process begins with doll selection, cart addition, checkout, and payment selection. Your order will move into processing right after purchase completion, and we will ensure secure delivery to your location.

Will I receive any freebies with my purchase?

We provide several complimentary accessories as free bonuses for all our customers. Each purchase comes accompanied by an instructional guide and a wig in addition to a vaginal irrigator and a comb, together with a sexy clothing option. The SOULSEXDOLL experience improves when you receive all the necessary items to maintain your doll, beginning with the proper delivery day. Users can obtain these accessories without needing to pay more because SOULSEXDOLL provides them free of charge for your enhanced customer experience.

What is the order process like?

A smooth and uncomplex method exists for placing orders.

  1. Pick your desired doll from our available doll collection. Users have two options to choose between stocked items and designs they personalize.
  2. Select the modifications you want for your doll by examining the available customization options, which include body dimensions, eye and hairstyle options, and other select features.
  3. After adding your selected goods to your shopping cart, check out and complete the payment process. You must enter payment information during this particular stage of the process.
  4. We initiate production right after payment verification is complete (period between 3and 5weeks, depending on the doll type).
  5. The doll's completion marks the start of our confirmation pictures process, which leads to shipment organization.
  6. Once shipped, we send a tracking number, and your doll should arrive within 7-14 business days. If you're outside of the US or EU, shipping times may vary.
How long does it take to produce a sex doll?

Once you have selected your doll and confirmed your order, we will begin production immediately after receiving your payment. Depending on the complexity of the customization, the production cycle for your doll typically takes 3-5 weeks. During holidays (such as New Year, Christmas, National Day, and Chinese New Year), production times may be delayed, but rest assured, we will produce your doll as quickly as possible.

If you choose a “in-stock dolls” these products are already stored in our warehouse, and no production process is required. We will arrange shipment within 1-2 business days.

Can I customize my sex doll to fit my exact preferences?

Yes, most of our dolls include extensive customization choices available to our customers. The product features diverse choices between different body structures, skin pigmentations, hair shades, and facial and eye characteristics. We offer customizable options for precise features, which include a snap-in or embedded vaginal opening together with movable feet and other complex selections. The team devotes itself to making your doll match every aspect of your personal choices so you get a truly customized item.

What happens if I am not satisfied with my sex doll upon arrival?

Submit a notification about doll defects that arise before usage to our team within 24 hours after you receive it. We will determine a solution between repairing or obtaining a new doll based on how severely it is damaged. The buyer will need to pay the cost of returning the product. You can reach out to our customer service team, who will support you in resolving any customer concerns about the high-quality product we provide.

Are your dolls made from medical-grade materials?

Yes, the complete line of SOULSEXDOLL sex dolls has clear medical-grade specifications through the use of high-quality TPE or Silicone materials. Manufacturers select these products because they present durability and realism and maintain safety levels. The elastic quality of TPE matches human skin texture, but silicone stands out for its durability and convenience in cleaning. Each doll's material is free from allergies and toxic substances, leading to safe interaction for users.

What is the difference between TPE and Silicone dolls?

The cost-effective TPE (Thermoplastic Elastomer) substance delivers flexibility and an authentic soft texture. TPE dolls provide high flexibility that enables numerous sexual movement possibilities. Regular maintenance is needed to maintain TPE dolls' cleanliness and their stain-free condition. Unlike TPE or thermoplastic elastomers, Silicone is a durable and firm material. Sinica dolls are simpler to maintain, remain durable at high temperatures, and last longer than Thermoplastic Elastomer dolls. Silicone dolls also offer a more rigid structure, which some users prefer for a more authentic feel.

How do I know if the doll I’m purchasing is authentic?

At SOULSEXDOLL, we guarantee that all of our dolls are authentic. Our company secures products from authorized manufacturers while supplying authentication documentation to validate product genuineness. The dolls include a verification document that lets you track orders through the manufacturer. Guests can confirm our product's authenticity.

Can I buy a head or torso separately from the doll?

Yes, head and torso pieces, as well as hips and legs, operate as our separate parts for sale to customers. This option allows you to personalize your doll more deeply and substitute individual parts when damage occurs, avoiding the purchase of a brand-new doll.

What customization options are available for my doll?

Our customization choices include body shape, hair color, eye color, and facial feature selection. The choice of enhancements includes standing feet as well as removable vaginas, together with various skin tone options. Every customization choice is customized to give you the best possible personalized experience.

How do I track my order?

Your doll will be shipped, and we will email you a tracking number. The tracking number serves as your order reference, and you can track its movement through the carrier's website.

Can I order a doll with a built-in or removable vagina?

Yes, for most of our dolls, you can purchase dolls with either constructed-in or detachable genitalia. The removable option provides better maintenance accessibility, but the built-in option provides a more authentic semblance of physical reality.

Are there additional costs for custom dolls?

Additional expenditures might occur for custom dolls based on your preferences. Complex customization options, including custom body types, additional accessories, and specific features, will add to the final price amount. Our website provides detailed information about supplementary costs before the order confirmation.

What is the return policy for defective dolls?

We offer customers full returns for defective dolls that arrive in new condition and unused within 24 hours of receipt. Our policy for defective dolls includes appropriate solutions, such as either repairing or replacing the doll based on its severity level. We will help buyers with their return process, but the shipping expenses rest on the buyer's shoulders.

How do I get a refund if I change my mind?

Cancel within 24 hours: Refund within 24 hours after payment (95%). This refund includes a 5% cancellation fee due to our payment gateway’s non-refundable processing fee.

Cancel within 48 hours: Refund within 48 hours after payment (85%). Custom-made dolls are processed immediately, and stock dolls are shipped right away, resulting in incurred costs.

Cancellation after 48 hours: Refunds (less than 75%) will be made after 48 hours. No cancellations are allowed after 48 hours because the doll has already entered production or is being shipped, and significant costs have been incurred. If you wish to cancel after 48 hours, you will only receive a 25% refund of the order value.

Can I modify my doll after placing the order?

A request for modifications is only possible before production commences. After the production process starts, alterations are impossible. Confirm your order when you are satisfied with all customization selections to prevent any issues with your final selections.

What are the payment methods available?

The store offers PayPal, Visa, and MasterCard but also accepts multiple payment card options. Customers who want to pay through installments can participate in a layaway option that requires no extra costs.

What happens if I forget to apply a promo code?

The discount becomes valid right before checkout after completing the promo code application. Please get in touch with our staff immediately to receive a manual discount application after forgetting to use a promo code.

Do you offer any discounts for bulk orders?

Yes, our company extends discount rates to customers who order our products in bulk. Contact our team for information about bulk doll purchases and associated pricing details.

Can I see pictures of the doll before shipping?

Yes, we will provide an image verification of the final doll before sending it out for shipment. The picture review allows you to confirm your satisfaction with the final order's output.

Is there a limit to how much customization I can make to my doll?

The available customization possibilities are constrained by the doll’s manufacturing design and brand specifications. The team will assist you in selecting feasible customization options based on what is available while guiding the process.

What happens if the doll is damaged during shipping?

Contact us right away if your doll arrives damaged. Our team will help you with either a return of your product or a repair or replacement of your doll. Additional care goes into our packaging process to protect your doll from arrival damage, which we will handle if such an unlikely occurrence happens during delivery.

Can I visit your showroom before making a purchase?

Warehouse regulations prevent us from allowing customers to visit showrooms. However, we will provide extensive doll photographs when you request them to help you select the right product.

SHIPPING INFORMATION

Which shipping carriers do you use?

Our company partners with UPS and FedEx to ship our products. These carriers deliver fast, reliable, and secure service. Their extensive global network ensures the safe and speedy delivery of your doll, so you can order with complete assurance.

Where do you ship from?

Our key storage facility operates from China because this country serves as our business's main production center. Our delivery speed will be optimized using warehousing facilities near your area(Europe, the United States and Canada).

How Long Does It Take to Arrive? Can I Track the Order Status?

Once you have selected your doll and confirmed your order, we will begin production immediately after receiving your payment. Depending on the complexity of the customization, the production cycle for your doll typically takes 3-5 weeks. During holidays (such as New Year, Christmas, National Day, and Chinese New Year), production times may be delayed, but rest assured, we will produce your doll as quickly as possible.

If you choose a “in-stock dolls” these products are already stored in our warehouse, and no production process is required. We will arrange shipment within 1-2 business days.

Average Production Timeline:

Doll Types

Average Production Time

Custom TPE Doll Brands

1-3 weeks

Custom Silicone Doll Brands

3-5 weeks

in-stock dolls

No production needed, shipped from warehouse

How do I place an order for a SOULSEXDOLL sex doll?

You can easily order from SOULSEXDOLL. You can browse our broad doll catalog to review detailed descriptions and select the doll that matches your preferences. SOULSEXDOLL enables customization possibilities that extend across body type modifications and facial traits, as well as skin shade selection and extra accessory choices. The purchasing process begins with doll selection, cart addition, checkout, and payment selection. Your order will move into processing right after purchase completion, and we will ensure secure delivery to your location.

Do you offer free shipping?

Yes, the shipping cost for every order is entirely free, regardless of location. The shipping costs are complimentary, but customers are responsible for customs duties and taxes if such charges apply to their local import laws.

Can I track my order once it’s shipped?

Yes, the tracking number for your shipped doll will be sent to you electronically. You can track your doll's delivery using the tracking number provided on the carrier's website.

How can I contact customer service for shipping inquiries?

The customer service team at support@SOULSEXDOLL.com maintains a responsive email service to address all shipping concerns. We maintain a team ready to handle tracking requests, provide information about shipping conditions, and answer all other service-related questions.

Do you ship to all countries?

Our company delivers packages to worldwide locations. Our shipping service reaches worldwide except for regions such as India, Pakistan, UAE, and Thailand because these locations have adult product-specific laws and customs limitations.

Are there any additional customs fees?

The costs for import duties, taxes, es, and customs fees depend on your country’s customs regulations. Buyers must pay all customs fees upon acquiring the shipment. Customers from the United States do not need to pay customs fees, even though residents of European areas require both duties and VAT payments. Our company is responsible for paying import taxes and duties. Local government bodies are responsible for collecting import duties and VAT.

  • Our company bears responsibility for import taxes and duties, but local governments collect both import duties and VAT.
  • The government website contains collection standards, which you may also access by contacting support@soulsexdoll.com.
How do I change the shipping address after placing an order?

You can modify the shipping address for your order as long as it has not been shipped yet by contacting our team immediately. However, the shipping address becomes nonmodifiable after the doll leaves for delivery, so customers must verify their address when placing an order.

Can I pick up my package at a local FedEx or UPS location?

Yes, our shipping service lets you choose a FedEx or UPS location near you for the doll collection. The store address must be provided during checkout. FedEx or UPS must be notified in advance.

Will there be any shipping delays during the holiday season?

Yes, holiday periods, including the Spring Festival and National Holidays in China, can extend shipping durations. We ask customers to place orders ahead of time because delivery periods tend to stretch longer during these periods.

Do you ship internationally?

Yes, we offer international shipping. The doll delivery service operates worldwide but excludes countries that ban adult merchandise. The shipping duration and related costs depend on where you live.

Is the shipping discreet?

Yes, We deliver all our shipments through plain boxes which do not reveal their contents. Your privacy is our highest priority as we conceal and send your order without disclosing its contents to protect your details.

How do I track my order once it’s shipped?

The shipment process concludes with an email delivery containing tracking information. The tracking number you receive provides access to check shipment updates on the carrier website. The tracking system enables you to follow your order from its origin until it arrives in your hands.

Where are custom dolls shipped from?

Custom dolls originate from Chinese manufacturing facilities before they ship directly from the country. The shipping location depends on your geographical position, and we might distribute products from domestic warehouses in US or EU territories to speed up delivery.

Can I choose the shipping speed?

Yes, we offer standard free shipping, but expedited shipping options are available at an additional cost. If you need your doll sooner, please get in touch with us for expedited shipping rates.

Do I need to pay any taxes or import fees?

Your country’s customs laws determine import taxes and duties the purchaser must pay. To estimate your local import fees, you should consult your customs office.

Can I have the doll shipped to a different address?

Yes, During the checkout process, you can enter a different shipping destination. Shoppers can provide alternate shipping addresses during checkout for doll deliveries beyond their residences.

How do I handle an issue with a shipping delay?

You should immediately contact our customer service team whenever your order experiences a delay. We will swiftly address any delivery problems with the shipping carrier while continuously updating you about the progress.

Can I select a specific shipping date for delivery?

The delivery date remains unavailable for guarantee. Our service includes different shipping options that enable faster delivery depending on your requirements. Additional details about delivery are available upon request.

What should I do if my package is delayed or lost?

Contact us without delay if your package experiences any delay or loss. We will help you track your shipment and work with shipping carriers to handle the matter.

Will I get a notification when my doll is shipped?

Yes, after the doll leaves for delivery, you will receive an email containing your shipping details. The email will include everything you need to monitor your package's delivery.

What if my doll is delivered to the wrong address?

Contact us right away if your doll arrives at the wrong destination. Our team collaborates with the delivery carrier to trace the package before delivering it to its proper destination.

Can I request a signature upon delivery?

Yes, the delivery service allows you to request a signature at delivery time for complete package protection. You can request a signature upon delivery by informing us during checkout so we can arrange it.

Can I change the shipping method after I’ve placed my order?

The shipping method of your order can be changed through contact with our team if the order has not been processed and sent yet. The doll becomes unavailable for different shipping methods once it leaves our facility for delivery.

What are the shipping charges for international orders?

We provide worldwide free shipping, yet different countries may impose customs fees, import taxes, and other duties based on local regulations. Buyers need to pay all expenses which apply to their orders.

PAYMENT INFORMATION

What payment methods are accepted?

Payments at SOULSEXDOLL are 100% secure. We deploy cutting-edge encryption systems and conduct rigorous security risk audits to ensure that every payment transaction is completed smoothly without any risk. You can pay via the following methods:

  • PayPal/PayPal invoice
  • Credit Card (Can be paid by clicking PayPal, no PayPal register required)
  •  Klarna (US only. Buy now, pay later)
  • Money Order (US only. Simple and safe)
  • Layaway Plan (Pay $200 as a deposit, pay in full within 90 days)
Are my payments secure?

Yes, our website uses SSL encryption to secure your payment details throughout the transaction. Your payment data undergoes secure processing through PayPal and other respected payment gateways.

Can I use a promo or coupon code during checkout?

Yes, our store provides promotional deals through discount offers during select marketing events. Checkouts allow you to input promo or coupon codes in the designated "coupon code" field to apply discounts. Your total amount will receive the applied discount automatically.



Can I change the payment method after placing an order?

If your order has not started processing, you can contact us for payment method changes. After payment is completed, the order will begin processing without the possibility of management.

Can I split my payment across multiple credit cards?

Yes, our layaway plan provides a multi-card payment system that lets you freely distribute payments between different cards.

Can I get a refund if I cancel my order?

The refund policy for cancelled orders varies depending on the time - frame: 95% refund if cancelled within 24 hours (with a 5% cancellation fee), 85% if cancelled within 48 hours (with a 10% cancellation fee plus a 5% payment processing fee), and less than 75% (only 25% refund) if cancelled after 48 hours, with no cancellations allowed after the approval images are sent.

How long will it take to process my payment?

Payments are processed immediately. Your payment processing will be completed with a confirmation email that activates order production or shipping.

Is there a layaway option available?

Yes, we offer a layaway plan that allows you to pay in installments. This option has no interest and no hidden fees, making it convenient for you to pay for your doll.

How do I apply a discount or coupon code?

You will find a promo code entry field while checking out. Enter your coupon code through the designated field, then press "Apply." The promotional discount will reduce the cost of your orderer

Can I use PayPal to pay for my order?

Yes, our online payment system includes PayPal as a valid option. The secure transaction system at PayPal enables users to easily perform payments for their doll purchase.

How do I know if my payment has been successfully processed?

After payment processing, you will receive an order confirmation email with all the necessary details. Contact us if you haven't received this email confirmation. Also, check your spam folder for the message.

Can I pay for my doll using cryptocurrency?

Our company does not handle cryptocurrency transactions, but we process PayPal and major credit cards. We welcome multiple payment choices for our customers, including PayPal and major credit cards.

Is there a payment plan available for expensive dolls?

Yes, our store lets customers make installments through layaway plans for high-end dolls. The layaway payment option allows customers to make interest-free and fee-free installment payments for their doll purchases.

Can I apply multiple coupon codes to my order?

Each shopping order can use just a single coupon code. You can contact our customer support to learn about special discounts that might match your order.

What happens if my payment is not accepted?

We advise you to inspect your payment details before retrying the payment process if your payment fails to go through. You should contact your bank or payment provider for help when the issue continues.

Are there any hidden fees when I make a payment?

The website does not charge hidden fees during payment transactions. The checkout price represents your total payment amount, except for possible duties and taxes, which depend on your location.

SEX DOLL INFORMATION

Silicone vs TPE vs Silicone Head & TPE Body

Silicone sex dolls have become popular because they possess both longevity and lifelike looks which they maintain throughout extended use. TPE sex dolls offer both flexibility and soft texture for users to experience a distinctive touch sensation. The Silicone Head & TPE Body sex doll uses a detailed silicone face to enhance appearance while offering TPE body flexibility. The three options from silicone to TPE to combined silicone and TPE fulfill distinct preferences about doll characteristics.

MATERIAL

Visual Appeal

Feeling of Touch

LIFE EXPECTANCY

Cleaning Difficulty

COST

TPE

Good

Good

6+ years*

Not easy

Low

SILICONE

Good

Ordinary

8+ years*

Easy

High

Silicone Head & TPE Body

Good

Good

7+ years*

Both

Average

*Life expectancy is contingent upon your maintenance approach and usage frequency.

Can I Customize My Sex Doll?

SoulSexdoll enables customers to customize their love dolls through 13 distinct options according to personal preferences. We offer 13 customization options, including:

  • Breasts
  • Vagina
  • Skin color
  • Eye color
  • Hair color
  • Hairstyle
  • Nails
  • S+ Makeup
  • Facial Freckles
  • AI voice dialogue
  • Heating
  • Oral Sucking
  • Moaning
What is the difference between a fixed vagina and a removable vagina?

The fixed vagina component offers permanent attachment to the doll’s body structure for a more authentic feeling. The detachable vagina functions as a separate component which users can easily remove or clean it. People tend to select between realistic appearance or convenient upkeep when deciding between these options.

What is a standing feet feature?

Dolls with standing feet contain reinforced feet that can be secured with screws enabling them to maintain an upright position. This feature for short-term standing works well, but users should avoid continuous use because it can harm the feet and joints. The use of standing feet requires supplementary support,t according to recommendations.

Can I get a doll with a realistic mouth function?

Yes, our store sells dolls equipped with working mouths to enhance customers' playtime interactions. The doll's mouth's design delivers a lifelike experience, enabling diverse interactions.

Are the dolls available in different body types?

Yes, our dolls represent a wide spectrum of body sizes, including petite and voluptuous figures. You can choose a doll that matches your desired figure among a range of doll options that provide different breast sizes, waist-to-hip ratios, and body shapes.

Can I order a doll with real human hair?

Yes, the dolls from our store feature human hair wigs, allowing users to wash and style them like genuine hair. Human hair wigs provide better realism and touch quality than fabricated synthetic alternatives.

What materials are used to make the dolls?

Our dolls have two material variants: high-quality TPE (Thermoplastic Elastomer) and Silicone. TPE delivers a soft, flexible texture with a realistic touch, whereas Silicone offers firm durability and quick cleaning properties.

Can I order a doll with different skin tones?

Yes, our products come in different skin tone choices, including fair, medium, and dark, and also allow customers to create their custom shade.

What is the difference between TPE and Silicone dolls?

TPE (Thermoplastic Elastomer) and silicone are the principal raw materials used in sex doll manufacturing. The material TPE provides better flexibility together with softness and real touch simulation, which enables numerous sexual positions. The maintenance requirements for TPE are higher, and stains easily mark its surface. Silicone exists as a material that provides firmness and durability. The material stands out because of its easy cleanliness, heat resistance, and low staining susceptibility, yet it costs more than TPE and exhibits reduced flexibility. The decision between TPE and silicone depends on what matters most to you, including maintenance requirements, material, and longevity.

How can I choose between a TPE and Silicone doll?

The selection between TPE and Silicone depends on the requirements you have in your doll. The soft and flexible TPE doll works well for those who accept maintenance responsibilities. Customers who value durability, low maintenance practices, and simple maintenance would find Silicone dolls their preferred choice. Users seeking a realistic experience should select TPE, but those who want a durable doll with easy maintenance will benefit from Silicone.

Can I get a doll with interchangeable heads?

Yes, our dolls come with replaceable heads that let customers personalize their dolls according to individual preferences. The interchangeable look functionality provides your doll with adaptability because you can alter its appearance at any time that suits you.

What is the "removable vagina" feature?

The removable vagina functions as an insert which dolls can use to fill their body cavity. The feature enhances cleaning convenience because users can take it off to wash it independently. Users can replace worn-out inserts because the device offers removable functionality. A removable vagina fits users who desire both cleanliness and effortless care.

What is the "built-in vagina" feature?

The doll comes with a permanent vaginal opening which stays permanently connected to its body structure for a more authentic experience. The built-in vagina option ensures no maintenance work is needed, but cleaning becomes more difficult than using a removable vagina. A built-in vagina produces a natural feel through its permanent attachment for people who value convenience over-cleaning.

Can I get a doll with standing feet?

Yes, our dolls include standing feet that use screws for support to maintain an upright position momentarily. Using standing feet requires careful handling because continuous unsupported use can lead to skin tears at specific points. A dedicated doll stand serves as the best storage solution to protect the doll's joints and skin during extended periods.

What is the difference between “standing feet” and “hard feet”?

A doll can stand through the support of screws that penetrate its feet to provide necessary weight-bearing support. Prolonged use of this method leads to spot damage in the doll. Silicone dolls equipped with hard feet serve the same function as standing feet without requiring screws for support. The support structures in these doll feet protect the doll’s skin while bearing its weight. It is best to provide additional support whenever a doll needs to stand longer than usual.

What is the “lubricant-free vagina” feature?

The lubricant-free vagina has a built-in special coating which provides pre-lubrication and eliminates the requirement for extra lubricants. The activation process for the lubricant requires only clean water. Additional products remain unnecessary because the lubricant-free vagina option exists with a natural and convenient pre-applied coating.

Can I customize a sex doll based on a real person?

Yes, Real-person customization is available through our services, although you need consent from the person whose features you wish to duplicate. The company replicates facial characteristics, yet it exclusively produces copies of real people when authorized by the subject. Through real-person customization, you can acquire a doll that mirrors someone you like or know through features that let you personalize body elements and facial details.

How can I get a doll with a specific body type?

Our system allows you to choose petite, average, and voluptuous body dimensions. Our platform enables users to customize their body shape by adjusting height, chest size, waist-to-hip ratio, and inducements. Customization features exist to accommodate individual preference choices for the body shape parameters.

Can I get a doll with a unique or exotic appearance?

Yes, SOULSEXDOLL doll product line includes unique and exotic doll features. We assist customers in creating dolls that match their creative concepts through unique facial features, body shapes, and fantasy-inspired attributes.

What is a “realistic vagina”?

The realistic vagina exists as a device that duplicates the actual human vaginal structure. The device contains labia and inner textures that deliver authentic feelings to users while in operation. The realistic vagina can be purchased as a part of fixed and removable vagina options, which offer authentic immersion for users.

What is the most popular body type for dolls?

Most customers prefer dolls with balanced body figures according to their personal preferences. They prefer a doll with a curvy yet toned body, medium-sized breasts, slender waist, and rounded hips. Our customization options extend to numerous body shapes, enabling customers to choose their preferred fantasy figure.

Can I add tattoos or piercings to my doll?

Yes, the company's customization platform lets customers insert tattoos and piercings onto their dolls. During the customization process, customers can request specific tattoo designs and piercings to be added to their dolls. Proficient manufacturers at our company will apply personalized details to your doll according to your specifications.

Can I order a doll with articulated fingers?

Yes, the majority of dolls come with articulated fingers as an available feature. The individual finger positioning option in this doll feature enables realistic finger placement. The fingers of the doll possess flexible joints that allow for numerous natural hand positions.

What materials are used in the construction of the doll’s skeleton?

Bones in our dolls use a durable metal alloy structure that provides flexibility and possibility capabilities. The material presents a unique combination of lightweight strength that enables the doll's weight to be supported through its structure to produce natural body movements.

How do I care for the doll’s joints and skeleton?

The doll’s joints and skeleton need proper care, and it should avoid excessive positions. The joints should be inspected regularly to verify their correct position. According to maintenance guidance or professional assistance, loose joints can be tightened on the doll. The doll should not remain in a single position for an extended time to avert joint stress.

What is a “floating skeleton” and how does it affect my doll’s possibility?

When a skeleton floats freely from the outer doll layer, it is categorized as a floating skeleton. The floating skeleton design makes the doll's body lifelike and enables more fluid body movements. It improves authenticity by enabling natural bending and flexing movements of the doll's body.

Can I order a doll with both Silicone and TPE parts?

When a skeleton floats freely from the outer doll layer, it is categorized as a floating skeleton. The floating skeleton design makes the doll's body lifelike and enables more fluid body movements. It improves authenticity by enabling natural bending and flexing movements of the doll's body.

SEX DOLL MAINTENANCE & CARE

How often should I clean my sex doll?

It is necessary to clean your sex doll once every 14 days, according to our recommendation. Regular cleaning of the doll becomes essential after each use when its frequency of usage exceeds normal levels to stop bacterial growth and protect the materials. The doll's texture and appearance are intact through regular cleaning procedures. Combining antibacterial soap with lukewarm water produces the most effective cleaning solution.

Can I store my sex doll standing up?

The long-term position of your doll standing is discouraged since it leads to joint and foot strain, which might injure the skin. You should store your doll flat on a soft surface or use the provided hook to suspend it in a neutral position.

What should I do if my doll’s skin gets damaged?

Our repair or an independent replacement kit can be used for tiny skin damage. The instructions will guide your repair work while we assist with bigger damage repairs. When the damage needs professional attention or replacement services, we can help.

How should I clean my doll after use?

After each use, wash the doll's body with antibacterial mild soap and warm water. Wash only the doll's body while keeping the head, neck, and metal parts dry to stop rust development. A soft sponge or clothes are suitable tools for cleaning the doll. After cleansing the doll, dry it thoroughly using a soft towel to prevent moisture accumulation.

Will the makeup on my doll fade over time?

Yes, the doll's makeup will wash away with time, especially when its makeup surface gets rubbed or comes into contact with moisture. The non-harmful cosmetics used for makeup application retain their appearance until frequent doll handling causes them to wear away. Doll makeup can be removed before applying fresh cosmetics using specific doll cosmetic products.

Can I bathe my doll?

Yes, all our dolls are waterproof, enabling shower bathing and tub cleaning and bathing. The doll should avoid submerging its head or neck in water because underwater exposure risks harming internal components. After washing, always allow the doll to dry completely to prevent mold or mildew growth.

What should I do if the doll’s finger skeleton pokes through the skin?

Gently move back the finger skeleton that has penetrated the skin. The repair kit enables you to fix any skin damage. Contact us whenever you need help to proceed. Frequent finger bending should be minimized to prevent this kind of damage from occurring.

How do I store my doll when not in use?

You should store your doll flat on a soft surface or mount it inside a closet using a hook designed particularly for this use. Long-term standing of the doll can result in joint and foot pressure that may harm its materials.

Can I use baby powder on my doll?

Yes, baby powder helps prevent stickiness and smooths the skin's surface. It can be applied to your doll to both prepare it and absorb moisture. Using oily products is harmful to the doll’s material, so you should avoid them.

How do I clean my doll’s hair?

A wide-tooth comb or wig brush should untangle the doll’s hair. When its hair needs cleaning, the doll requires a gentle shampoo wash with conditioner that is specific for wigs. Heat-resistant wigs allow the use of heat styling tools, but users should limit their application to prevent damage.

What should I do if my doll’s skin becomes sticky?

You can treat sticky doll skin by applying a thin coating of baby powder or cornstarch to soak up extra moisture. Avoid using oil-based products on the doll because such products can damage its skin. Stickiness requires cleaning the doll and applying baby powder to solve the issue.

Can I repair minor damage to my doll?

Yes, the repair kit lets users fix small tears or scratches on the product. The package includes both materials and step-by-step instructions to fix small problems. Extensive damage requires contacting us for professional recommendations about the repair process.

Is there a specific way to handle my doll without causing damage?

Always handle your doll gently. Adjustments and movements of the doll require simultaneous support of both its upper and lower regions to prevent joint stress. Handling gloves protect the doll's skin from oils and dirt to avoid skin discoloration.

How often should I powder my doll?

The doll requires powdering twice or thrice monthly and anytime you detect stickiness. To prevent tackiness, apply either baby powder or cornstarch to preserve the doll's texture.

Can I use my doll for outdoor photo shoots?

Yes, it is possible to bring your doll outside for photography, but direct sunlight and severe weather should be avoided. Excessive sunlight exposure leads to material deterioration and color change on the doll. Place the doll in shaded locations while keeping it away from extreme or hot temperatures.

How should I clean the doll’s genital area?

Post-use cleaning of the genital region is necessary to stop bacterial multiplication. Wash the genital area with soft materials and antibacterial soap using lukewarm water. Complete drying of the area should follow cleaning steps to avoid moisture retention.

Can I get replacement parts for my doll?

Yes, our company provides replacement components, including heads, torsos, and limbs. We also assist customers in locating suitable replacement parts for their dolls whenever parts need replacing or repairing.

How do I prevent mold from forming on my doll?

Mold growth becomes possible when moisture remains trapped on the doll's surface. A dry and cool environment serves as the proper storage location for dolls, and complete dryness must follow all cleaning or bathing processes. The doll must be placed in a spot with good air circulation and should use a dehumidifier to stop mold from developing.

Is there a recommended cleaning product for my doll?

The proper cleaning method requires antibacterial soap combined with lukewarm water. The market provides specialized cleaning solutions for sex dolls, which you can use for comprehensive cleaning operations. Harsh chemical cleaners and abrasive tools should be avoided since they can harm the doll.

Can I repair the doll’s makeup if it fades?

Yes, dolls require freshening their makeup with products specifically made for dolls that maintain non-harmful composition. Special silicone or TPE surface makeup should be selected to clean the doll without skin damage..

How should I protect my doll from damage while traveling?

The doll needs protection during travel through travel cases made especially for dolls or using the original packaging box. Soft padding should be used to wrap the doll because it will protect it from transit damage.

Can I use a doll cleaning spray?

Yes, the market provides special doll cleaning sprays that enable proper disinfection and cleaning of your doll. Select a cleaning product specifically engineered for sex doll use because certain products might contain damaging chemicals that could harm the material.

How do I clean my doll’s mouth if it has a functional mouth?

You should use a soft brush and mild antibacterial soap to clean your doll's functional mouth. Take care not to harm the opening of the mouth when cleaning. Clean all mouth contents while preventing head submersion, and thoroughly dry the mouth cavity after finishing the cleaning process.

How do I maintain the doll’s eyes?

Wipe the eyes carefully with a soft piece of fabric. When cleaning eyes that require removal, follow the doll's instructions precisely. Avoid harsh chemicals and sharp tools, as they pose risks to the eye area.

Can I repair a broken joint or skeleton?

Yes, joint and skeleton repairs are possible, although severe damages might require expert help. Call our customer service department for instructions about repairing broken joints or skeletons.

What should I do if my doll’s skin feels soft or loose?

Excessive usage, combined with inadequate care practices, causes the skin to lose its tightness and become soft or loose. To recover the doll's texture, you should apply more baby powder. For ongoing problems, contact our support team for help resolving the matter.

How do I prevent the doll’s joints from becoming loose?

Avoid positioning the doll at abnormal angles or keeping its joints stretched beyond their limits for long durations. You can tighten loose joints on your doll with proper tools or ask for professional assistance.

Is there a safe way to store my doll when I’m not using it?

Keep your doll in a dry environment with low temperatures while storing it in a spot shielded from sunlight and extreme heat conditions. A soft cover and cloth should shield the doll from dust and dirt. The doll should be displayed through a neck hook, or you should keep it inside its original packaging.

How do I care for my doll’s silicone parts?

You should maintain silicone parts with delicate cleaning methods. Wash the doll with mild soap and water, followed by applying baby powder or cornstarch to maintain its smoothness. Oil-based products should be avoided because they will eventually damage the silicone material.

CUSTOMIZATION AND FEATURES

How customizable are the doll’s eyes?

Eyes are one of the doll's most changeable characteristics. Among the available eye color options for dolls are blue, beige, and red brows. Our doll eyes come in various shapes, and you can select between glass or acrylic eyes for a more realistic appearance.

Can I fully customize my doll to match my exact preferences?

Yes, our customization service extends to every doll we manufacture except for a few specific items. Most doll customization options include selecting from different body types while choosing face characteristics, eye shades, hairstyles, and skin tones. Our customization options provide customers with articulated fingers and standing feet along with removable vaginas along with many other choices that fulfill personal needs.

Can I get a doll that looks like a celebrity?

We enable customers to make customized dolls using actual personal features after obtaining permission from the subject. To make a doll that looks like someone you admire, you must obtain permission first before selecting facial features, body shapes, and specific characteristics.

What is the process for creating a custom doll?

The custom doll creation starts when you pick your desired base doll from the available options. Our team assists you in modifying features on your selected model, including body type and facial characteristics, hair design, eye color, and tattoos or piercings if requested. Our manufacturing period starts after detail finalization and runs between one and three weeks, depending on the complexity of customizations.

Can I select the doll's facial expression?

Yes, each doll features adjustable facial elements that users can modify according to their preferences. Multiple features of the doll's face allow customization through different mouth shapes, eye forms, and other facial attributes for expressing emotions. This feature allows users to create a customized and realistic look.

How detailed can I get with customizing my doll’s face?

Our system lets users control extensive facial definition features, such as changing eye variations, lip dimensions, and skin textures. It also allows users to customize their makeup choices of eyeliner and lipstick alongside blush to create their desired appearance.

What is the most popular customization feature among customers?

Customers mainly use customizable body types, facial features, and hairstyles as their favorite options. Most customers value the ability to choose between detachable and integrated vaginas while also favoring realistic movements in the fingers of the dolls.

Can I add piercings or tattoos to my doll?

Yes, during the customization stage, users can customize their dolls with tattoos and piercings. You will have multiple choices for adding either full-sleeve tattoos or small piercings to your doll.

Can I choose the doll’s breast size?

Yes, the doll features customizable breast options during its customization process. The body type selection allows customers to choose between small and large doll sizes. Users can select breast sizes that match their personal design preferences.

Can I change the doll’s body proportions?

Yes, the doll allows users to modify its body dimensions according to personal preferences. Our product range includes multiple body types and customization features that enable customers to choose from athletic to fuller shapes.

Can I choose the doll’s eye color and makeup style?

Yes, the doll allows complete freedom to customize eye colors and makeup styles. You can pick different eye shades and try different cosmetic styles, from basic to bold eye shadow and lip color combinations.