Money Back Guarantee

Soul Sex Doll is a company that is dedicated to offering you the best possible service and top quality sex dolls. That’s why we give you Confidence Money Back Guarantee on this product. We know that unexpected things can crop up, but we offer you Confidence to buy with Money Back Guarantee. Therefore you can always shop with confidence. If you do not completely love your purchase, we will accept the return of the product for full refund. We can’t thank you enough for choosing Soul Sex Doll, we aim to provide you the best performing and the best service possible.

Money Back Guarantee

What Do We Guarantee?

1. Authenticity Guarantee

  • The branded sex doll sold on soulsexdoll.com is 100% authentic.
  • We are listed on the TDF Manufacturer’s List and are official suppliers for various popular manufacturers.
  • You also know they have shipped your product back to the manufacturer—whose name could literally be stitched on a shirt—but no manufacturer provides certificates.
  • We don't sell any products as a counterfeit product. The full overall money back guarantee means you can shop worry free.

2. Brand New, Perfect Condition Guarantee

  • Every doll we offer is brand new shipped in its original state and is fully operational exactly as advertised on our website.
  • Every doll we deliver to you includes guarantee that she is not only as beautiful as you would expect, but as useful as she is.

3. Strict Quality Control

  • All dolls are thoroughly checked before leaving the factory.
  • It is only to ensure your doll arrives safe and discreetly with trusted carriers.
  • You receive photos from your doll before we send it to confirm your order is correct. If all the details have been verified, we ship only.

4. 100% Customer Satisfaction

  • We are proud to have 5-star ratings and to work hand in hand with over 30 of our top brands.
  • We’ll fix or replace it if the item has a defect or if you received the wrong item so as to protect your rights and satisfaction.

How Our Refund Guarantee Works

1. Check Upon Delivery

  • Immediately Upon Arrival: Inspect Thoroughly the doll from head to toe. Use only when certain that everything is in place.
  • Record an Unboxing: Get an unboxing video recording and clear or clearer photos / videos of the doll. This will help us to resolve any issues.

2. Reporting a Problem

  • If you see damage or there is some other problem then please send email to us at support@soulsexdoll.comalong with detailed description of the issue and clear photos or videos showing the problem.
  • It will be a tailor made solution comprising of a replacement, a partial refund, or a full refund of whatever you spent on it.

3. Common Resolutions

  • Wrong Doll: If you receive a doll and it is obviously not what our website or the photos from factory show by sending us a picture (head, shipping label, packaging, entire doll) the doll was unboxed. We covered the discrepancy, and will replace it.
  • Damaged Doll: If the doll arrives severely damaged, we should be notified of the claim, and then file one with the carrier. If after our assessment we offer repair tools, a replacement or a refund.

Lost Package: If your package is marked as delivered by the carrier, but you haven’t received it, the carrier is also likely to be marked as ‘lost package’. File a claim with UPS or FedEx. Most of the shipments are offered an adult signature service as well, which helps to guarantee delivery.

When the Refund Guarantee Doesn’t Apply

1. Customized Dolls

  • If the dolls has special custom options like (unique skin tone, nipple size or vagina color) it is considered as custom product.
  • As for custom dolls, if you need to return it because of non-quality issues, this would be also on a case by case basis.

2. Minor Defects

Not all small imperfections are considered defects and don’t qualify for refund. Examples include:

  • Skin Surface Issues: Minor scratches, dents, or indentations.
  • Nails or Eyelashes missing/loose:Happen during shipping and can be reattached using repair tools.
  • Makeup Variations: Makeup or colorations might vary slightly from what is pictured since these dolls are handmade and not mass produced.
  • Packaging Indentations:Can usually be remedied with a warm towel.
  • Small Marks:Sometimes, light marks or stains from shipping packaging can be easily cleared with a cotton swab and rubbing alcohol.
  • Mold Seams: Minor seams from the manufacturing process do not impact functionality.

3. User Damage

  • For damage caused by wrong use: any limb overextension (stretching too much) or severe tear can’t be refunded.
  • In case the doll is damaged, Soul Sex Doll reserves the right to assess the cause of the damage using the info you give us.

4. Second-Hand Dolls

  • Second hand dolls as they are are personal and therefore aren’t returnable nor refundable.
  • We’re still happy to offer repair advice to help you prolong a doll’s lifespan.

Not Up To Expectation? 100% Money Back Guarantee

We do not have a generic method of assembling sex dolls; it is not about quantity, rather it is about our customers, and the quality of the Doll! We do offer a Money Back Guarantee, and it is transparent and fair in that the guarantee applies only if we have made mistakes. If you need any help or have any concerns, reach out if you ever need it. We would like to thank you for choosing Soul Sex Doll and would like to assure that our best standards of service and product excellence will be given to you!