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Lily DollSoul Sex Doll Order Process and Timeline Guide
This guide provides detailed information about the order process together with estimated delivery times for purchasing from Soul Sex Doll. Our team works to deliver a smooth and satisfying shopping journey which begins with collection browsing and ends with your exclusive companion's arrival. Soul Sex Doll provides expert assistance and support to ensure customers experience the most dependable one-stop shopping experience. The complete order process along with its timeline is available in the following detailed information. Our step-by-step guide will lead you to a stress-free secure purchase.
Select and Customize Your Doll
Start your purchase by choosing a sex doll that matches your personal preferences. The customization options for each product appear in the right-hand sidebar of the doll’s detail page as shown in the accompanying image. The default settings include "Same as Photo" but these defaults might not match exactly with the displayed images. Review all available options carefully to guarantee they match your preferences. The customization options allow users to select head types, wigs, body firmness and fingernail styles. After finalizing your choices press the “Add to Cart” button located at the page bottom.
Tip: First-time buyer? We recommend reading our comprehensive Ultimate Sex
Checkout and Payment
Check your shopping cart to confirm both your chosen product and customized options before proceeding. Once confirmed, continue to checkout. Enter your precise shipping information along with your contact details. The delivery process requires you to enter your actual name and a working phone number for successful courier service.
Soul Sex Doll ensures complete security for all payment transactions. Our system uses advanced encryption protocols while performing extensive security checks to protect all transactions. Accepted payment methods include:
- PayPal / PayPal Invoice
- Credit Card (via PayPal, no account needed)
- Klarna (US only – Buy now, pay later)
- Money Order (US only – Simple and safe)
- Layaway Plan (Deposit $200, complete payment within 90 days)
Order Confirmation
After placing your order you will get a confirmation email which includes all necessary order details. Review the order information thoroughly to ensure all customization choices and shipping address are correct. Contact our customer support team within 12 hours of placing the order for any required revisions that are limited to customization.
Check your spam or junk folder and verify that your email provider does not block messages from sales@soulsexdoll.com if you do not receive the confirmation email. You can contact our support team for help if needed.
Production Phase
Manufacturing starts when payment verification happens with the selected customization features. Custom items need manufacturing durations between three to five weeks which depend on their production difficulty level. Our production duration stretches when the major observances New Year, Christmas, National Day and Chinese New Year fall within the manufacturing period. Our production process aims for maximum efficiency despite maintaining consistent contact during this time.
Customers can immediately receive shipment of "in-stock dolls" from the warehouse because these items skip the production process. These orders need between one and two regular working days to complete the delivery process.
Average Production Timeline:
| Doll Types | Average Production Time |
| Custom TPE Doll Brands | 1–3 weeks |
| Custom Silicone Doll Brands | 3–5 weeks |
| In-stock dolls | No production needed, shipped immediately |
Production Completion and Confirmation
You will obtain original images of your personalized doll after production through direct email or WhatsApp service. The review materials include all choices that users have selected. You should carefully review all elements in a three-day time span. Contact our team at your earliest convenience for doll modification needs and we will make the specified changes before delivery.
Shipping Arrangement
Our quality control team conducts a final inspection of your doll before dispatch takes place. The doll undergoes professional packaging before it reaches its destination. We offer real-time tracking through FedEx UPS or DHL after your shipment leaves our facility.
Estimated Shipping Timeline:
| Shipping Carrier | Destination | Delivery Time |
| FedEx | USA | 8–12 business days |
| UPS | USA/Canada | 6–8 business days |
| UPS | Australia | 7–10 business days |
| UPS | Europe | 7–12 business days |
| EUB Post | Global | 20–30 business days |
Customers typically receive their customized dolls after a one-month purchase period. Local warehouses store in-stock dolls which customers can receive within a 3 to 7 day delivery period. The delivery duration depends on your location and manufacturing requirements and possible holiday restrictions.
Tips: Duties and Taxes
- US Customers:All costs are included in the listed price—no extra charges.
- Other Countries:Import duties and taxes depend on your country’s customs policies and are your responsibility.
- EU Customers:We offer customs clearance support and prepay import taxes for most countries in the EU (additional $100 applies).
Our customer service team stands ready to help you with any questions regarding taxes or customs procedures.
Our worldwide shipping service has restrictions on delivery to India, Indonesia, Malaysia, Africa, Mexico, Brazil, El Salvador and Middle Eastern nations because of legal limitations. The compliance regulations prevent the shipment of dolls shorter than 140 cm (4 ft 6 in) to countries including the UK and Australia and Norway.
Every doll arrives in plain brown packaging that contains shock-absorbing foam for private delivery. The shipping process maintains complete confidentiality because the packaging lacks any identifying details.
Learn more in our Shipping & Return Policy.
Upon receiving your package, please follow these steps:
- Inspect the Exterior:If there is visible damage to the packaging, record a video or take photos before opening.
- Unboxing Documentation:Capture the entire unboxing process on video. This can provide essential evidence should any damage have occurred (though rare).
In case of any issues, please contact us. We offer the following support options:
- Step-by-step repair guidance;
- Replacement of damaged components;
- Refund solutions based on the situation.
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We appreciate your selection of Soul Sex Doll. Our dedication to outstanding service continues without interruption.